What's involved

Once you have completed our Assessor training and gained some valuable experience in the Assessor role, you are then able to progress onto the Adviser role.

Our adviser’s help people solve the problems they face. When you join Citizens Advice, you will be invited to join our comprehensive, in-depth adviser training programme.

As a volunteer adviser you will interview clients, help them negotiate with creditors or service providers, draft letters, make phone calls on their behalf and many more tasks.

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