Press Releases

Sutton in Ashfield car users be aware

Citizens Advice Ashfield are seeing a number of clients with car parking fine issues due to people not understanding the rules around using private car parks


Many shoppers in Sutton using the Forest Retail Park and other car parks are being fined despite using the shops as they haven't read the terms and conditions. Ashfield Citizens Advice are making people aware of the rules around private car park fines.


Kathryn Stacey, CEO at Ashfield Citizens Advice said ‘ we have seen a number of clients recently who despite using the shop have been fined for using their car park, many from the Halfords car park in Sutton in Ashfield. We are concerned around people noticing the terms of use and people's understanding of enforcing parking fines on private land especially as we approach the festive shopping period.’


Private car park rules

Forest Retail Park (Halfords) signage on the ‘terms’ (at the bottom) saying drivers must remain on site throughout the period of parking meaning that even if a passenger uses the store the driver can still be fined. This is enforceable and similar to the rules used at East Midlands Airport around use of the service station.


Myth buster

Private car parking companies can enforce action if they are registered with an accredited trading association (like British Parking Association or International Parking Community) and you shouldn't ignore any correspondance. There is a myth that all private car parking company fines can be ignored, this is not true. You can check if a company is registered by contacting

Try appealing 

It's worth trying to appeal and It’s free to make an informal appeal by contacting whoever gave you the parking ticket. Your parking ticket should be cancelled if;


  • You were parked correctly

  • The parking signs or road markings were unclear

  • There was no way to pay

  • You were charged too much

  • You weren’t driving when the ticket was issued

  • You couldn’t get back to your car

  • Your car broke down

  • You were only just out of time


For more help if you receive a parking fine visit

Or call us free on 0800 1448848


Date of release December 2020

Package Delivered
Nearly half of people in the East Midlands have had a parcel delivery problem since first March lockdown


Citizens Advice has found that 46% of adults in the East Midlands have had an issue with parcel delivery since the country went into lockdown in March.


This comes at a time when over half (51%) of people across the country feel more reliant on parcel deliveries as a result of the pandemic, with 98% of people in the East Midlands saying they’d ordered a parcel since March.


Parcels going missing was the biggest problem faced by East Midlands consumers, with 35% reporting this issue.


Despite widespread problems, the charity found that only 35% people across the East Midlands knew their rights if something went wrong.


As a result this National Consumer Week, which runs between 16 and 22 November, Citizens Advice network in Nottinghamshire are working to help clue Nottinghamshire’s consumers up on their rights if something goes wrong with a parcel delivery. 


A joint statement from the CEO’s of Nottinghamshire’s Citizens Advice in Ashfield, Bassetlaw, Broxtowe, Mansfield, Nottingham & District and Sherwood & Newark said:


“Parcel delivery has been a lockdown lifeline for so many of us in Nottinghamshire this year. It’s helped us turn our homes into makeshift offices; send gifts to those we love and miss; and get hold of essentials and the occasional luxury.


“With the current restrictions in place parcels will continue to be vital. So it’s not good enough that so many people across Nottinghamshire are having issues. And it’s especially worrying that the number of people who don’t know their rights if something goes wrong is so high.


“With the festive season coming up, it’s important to remember that it’s the seller’s responsibility - not yours or the courier’s - to make sure the item gets to you.


“As we all turn to shopping online more, it’s important people feel confident that they can shop safely and securely from home.”


Citizens Advice Nottinghamshire gives their top tips to help people across the area to shop safely and securely from home:


  1. Check delivery policies - before you place an order find out what the delivery times, costs and returns policies are of the items you have ordered.


  1. If you’re out of the house during delivery - Consider asking a neighbour or friend if it can be delivered  to their address if you think it may be a time or date you are not home. But beware, if you do provide details of a safe space or nominated neighbour and something goes wrong it’s not the seller or courier’s responsibility.


  1. Online trader or online marketplace? - Make sure you know if you are dealing with a trader or a private seller on an online marketplace as dispute processes may vary.  If you have an issue with a trader, a dispute can be raised directly with them, but if it’s a private individual it may be easier to go through a marketplace's dispute process.


  1. Review traders - Check and review if the trader is genuine.  It’s always worth taking a look at reviews to gain an insight as to how reliable the company is and how well they deal with missing parcel complaints and refunds.


  1. Who to deal with when a parcel goes missing - your purchase and contract is with the seller. If your parcel goes missing you should speak to the trader to deal with the problem, not the courier company.   



Released November 2020

Citizens Advice Ashfield calls for digital volunteers


Citizens Advice Ashfield is seeking volunteers who can provide advice through their webchat and telephone channels as demand increases for advice.


Since March over 2000 people have needed help during the COVID crisis with nearly a 200% increase in clients accessing advice around employment and work along with a large increase in housing issues.


Kathryn Stacey, Chief Officer of Citizens Advice Ashfield, said:

“Our advice over the telephone and through webchat has come under increasing demand as the pandemic has continued. We are receiving many more calls from people around work issues as the furlough scheme moves to a close next month and as courts and bailiffs have become active once again.

This has created the need for extra capacity in our advice service and the opportunity for people to gain skills and experience which many benefit from when competing in the jobs market.

We are also exploring apprenticeships and the ‘Kickstart’ scheme being launched by the government and additional opportunities for anyone looking for a career in the charitable/advice sectors”


Anyone interested in roles with Citizens Advice should get in contact by emailing or visiting the website for further details 



Released September 2020