Research and campaigns remains a core part of the work of Citizens Advice, delivered by our dedicated staff and committed volunteers. This work helps ensure we can resolve more issues for clients, and address the underlying causes so that the issues do not continue to affect clients. 

Our organisation participates in nationally led research and campaigns but also carries out local research.Examples of our successful work include influencing the Government to make changes to the way Universal Credit is administered and providing evidence to the Financial Conduct Authority that resulted in tough new rules on payday lenders.

 

For more examples of national campaigns click on the link below:

​