Generalist Adviser (Trainee considered)
37 hours per week (Part time hours considered)
Salary: £23,114 - £25,979 per annum (plus pension contribution)
Roles available in Ashfield, Broxtowe and Newark & Sherwood areas
This is an exciting new opportunity for someone with the motivation and skills to meet the new demands arising from cost-of-living pressures. We are looking for an enthusiastic, reliable and confident person to join our dedicated team of staff and volunteers. You will have a focus on local needs, with flexibility to take our service where it is needed, to get the right help to people facing barriers because of marginalisation or vulnerability.
As a Generalist Adviser you will provide face to face, telephone and digital information, advice and support to local people on social welfare law at generalist-level (including Benefits, Debt, Housing). Training will be provided as this requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
As this is a busy and varied role, in a variety of settings and locations, it is essential that you can work under your own initiative; are extremely well organised with excellent attention to detail, be flexible and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.
Applicants need to be –
Experienced in an advice agency or or customer service setting
Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from a variety of community based locations
The training and experience gained in post will position the successful candidate well for future opportunities.
Closing date: This post will close as soon as enough suitably qualified candidates have applied
Interview Date: To be confirmed
Please note: CVs are not accepted/No Agencies)