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Generalist Adviser (Trainee considered)


37 hours per week (Part time hours considered)  

 Salary: £23,114 - £25,979  per annum (plus pension contribution) 

Roles available in Ashfield, Broxtowe and Newark & Sherwood areas


This is an exciting new opportunity for someone with the motivation and skills to meet the new demands arising from cost-of-living pressures. We are looking for an enthusiastic, reliable and confident person to join our dedicated team of staff and volunteers. You will have a focus on local needs, with flexibility to take our service where it is needed, to get the right help to people facing barriers because of marginalisation or vulnerability.


As a  Generalist Adviser you  will provide face to face, telephone and digital information, advice and support to local people on social welfare law at generalist-level (including Benefits, Debt, Housing). Training will be provided as this requires a good foundation knowledge of each advice area, so competence in these subjects is essential. 

As this is a busy and varied role, in a variety of settings and locations,  it is essential that you can work under your own initiative; are extremely well organised with excellent attention to detail, be flexible and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.


Applicants need to be –

  • Experienced in an advice agency or or customer service setting 

  • Computer-literate, although training on our case recording systems will be given.

  • Confident in working to performance targets.

  • Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

  • Prepared to work independently and from a variety of community based locations 


The training and experience gained in post will position the successful candidate well for future opportunities.

For an application pack:     


website: or


Closing date: This post will close as soon as enough suitably qualified candidates have applied 


Interview Date:  To be confirmed


Please note: CVs are not accepted/No Agencies)

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