How we can help

Problems with benefits

Have this information to hand so we can help you

  • all letters from government departments, such as the Department for Work and Pensions (DWP), for example, Jobcentre Plus, Pension Service, or your local council

  • any decision letters that you're not happy with or want to challenge - this is essential

  • your national insurance number

  • proof of your income - for example, wage slips, benefit letters or tax credits

  • a bank statement - latest copy

  • details of any savings you have

  • your tenancy agreement or mortgage details

Debt and money problems

You should tell us:

  • details of your income - for example, wage slips, benefit letters or tax credits

  • a bank statement - latest copy

  • details of all those that you owe money to and how much - bring the latest statements and demands for payment

  • copies of any original loan agreements

  • copies of any court papers

  • details of your household expenditure including how much you spend on food, transport, phone and energy bills

  • copies of the latest correspondence you have received - for example, letters from bailiffs

Welfare benefit check

If you would like an adviser to check that you are receiving all the benefits and tax credits you're entitled to, they will need the following information for everyone who lives in your home:

  • dates of birth

  • if employed or self-employed - number of hours worked

  • gross income from employment for the last tax year - April 6 to April 5  - a P60 form will provide this, or if self employed, last year’s accounts

  • gross income for this year - payslips or estimate if self-employed

  • if you are currently receiving benefits, bring all the benefit award letters

  • child care costs - details of childcare provider and how much you pay

  • investment income - details of investments and latest interest payments (bank statements may be the best way to show this)

  • tenancy agreement or current mortgage repayment details

  • council tax bill

Housing problems

We need to know about:

  • your tenancy agreement and any letters from your landlord - if you're renting

  • your mortgage details - if you have a mortgage

  • any court papers

  • title deeds - if you own your home

  • proof of your income - for example, wage slips, benefit letters or tax credits

Employment problems

Have to hand:

  • a copy of your employment contract

  • details of any disciplinary, grievance or dismissal issues

  • any recent letters from your employer

  • your staff handbook, if you have one

  • a copy of employment tribunal applications - if you have made any

  • proof of your income - for example, wage slips, benefit letters or tax credits

Family and personal issues

Tell us about:

  • any paperwork or letters relating to the issue

  • any court documents or legal agreements

  • proof of your income - for example, wage slips, benefit letters or tax credits

  • a copy of your divorce papers

Other problems

Make sure you have any paperwork, letters or other correspondence relating to the issue.

CITIZENS ADVICE SITE

You can get lots of information and guidance for all manner of issues from the National Citizens Advice website.